Working with agencies

The work we do at Dandelion Support Network is just one aspect of help for families in need. In 2011, Dandelion began working in partnership with just two hospitals, The Sutherland and St George Hospitals. Now our partnerships stretch to help families in need all across greater Sydney.

We now partner with more than 200 community service organisation branches and 12 hospitals across greater Sydney to support some of the most vulnerable children and families in our community.

We rely on social workers to share with us what families really need and to ensure our donations find a suitable home where they truly make an impact. Dandelion does not work directly with the families it supports. Instead we operate through hospitals and other agencies and are inspired by the heartfelt stories that social workers share with us in confidence about the lives we are touching.

Who we work with

Dandelion Support Network is a group of volunteers who accept, sort, and safety check nursery items, clothes, toys and linen for babies and kids. Once prepared, the donations are then passed on to families in need through referrals from social workers at hospitals and welfare agencies. Unfortunately due to regulations, we can not take self-referrals.

Before we can partner together, there are a few things to note:

Pick up

Our insurance and policies prevent us from dealing with the recipients. We require someone from your office to collect the items from Caringbah, in southern Sydney.  Pick up is 283 Kingsway Caringbah (rear access is via car park, entrance next to 22-24 Banksia Rd) by a representative of your organisation at a pre-arranged time.


As part of our registration with the Australian Charities and Not-for-profit Commission, you will need to sign a standard Memorandum of Understanding and return it via email or post.

Waitlist items

Due to huge demand and limited supply, we often have wait lists for items such as cots, bassinets, prams and car seats. We do our best to prioritise these items and provide them to families in need. If these are needed urgently however, it may be an idea to try other avenues.

Make a Referral

If your organisation meets all of the above criteria, you are welcome to make a referral by completing this form. If you have any questions, please email 

We look forward to supporting your client and to working together to make a difference.